When you join Resilient Health Austin, you're gaining access to both a physician and a full clinical team built to address your full health picture. Full-spectrum primary care, functional medicine, and integrative medicine are brought together through our hybrid concierge membership for a care experience that goes above and beyond a typical doctor's visit.
Comprehensive, Personalized Care Centered Around You
Concierge Medicine: Healthcare Done Differently
Traditional primary care models aren’t designed for in-depth care. Often, doctors are responsible for 50+ patients a day, appointments are limited to 15 minutes, and care is often focused on managing individual symptoms rather than understanding the whole person.
Concierge medicine changes the equation, focusing on fewer patients per physician to give more time, access, and a depth of care that the traditional system simply isn't structured to offer.
At Resilient Health, we operate as a hybrid concierge practice, accepting most PPO insurance plans and billing your insurance for office visits.
The membership fee covers the elevated level of access, personalization, and clinical depth that goes beyond what insurance provides. Not a replacement for your insurance.
WHAT’S INCLUDED
Membership Benefits
Direct Access to Your Care Team:
Reach your care team by phone, text, email, or patient portal. Most communications are responded to within the same or the next day.
In-House Lab Draws:
Routine labs can be drawn on-site, with no separate trip to an outside lab. Convenient, coordinated, and part of your visit as needed.
Same-Day or Next-Day Scheduling:
Members have access to the same or next-day appointments and after-hours on-call support when needed.
A High-Touch Care Team:
Resilient Health maintains four dedicated registered nurses on staff, far beyond what most practices offer, supporting immediate triage, care coordination, and ongoing support between visits.
Extended Appointments:
General visits are 60 minutes. Acute visits are 30 minutes. This gives our team time to investigate, not just check boxes.
Preventive and Integrative Wellness Support:
Membership includes access to specialized functional lab work, IntellxxDNA™ genomic testing, IV therapy, and physician-guided supplement protocols tailored to your care plan.
Why People Love our Membership Model
Within a few visits we had answers to questions I'd been asking for years. I'm now on the path to feeling better than I have in years with an individualized treatment plan, not a one size fits all prescription for symptom management.
Malyssa A.
Dr. Pichardo is a kind and detailed doctor. She listens to you and you feel the attention to detail, which is something you definitely want in a doctor. Every single person I have encountered at the practice has been professional. You couldn't be in better hands.
Z.
Dr. Pichardo and staff are professional, personable and respond quickly to questions. She thoroughly evaluated my physical condition and is willing to investigate new methods from which I may benefit. I've been with three functional doctors before Dr. Pichardo, and she and her staff are the best.
Constance H.
I have been going to Resilient Health for 8 years and absolutely love the group and their health strategy. Their goal is to ward off disease risks. They are helping me live my best life and I'm so appreciative!
Laura W.
The doctors here are amazing! They helped me diagnose my Lyme disease when no other doctor could, and helped to treat me for it!
TM KE
I love the personalized healthcare and the friendliness of everyone at Resilient Health from the doctors to the office staff.
Terri Vaughn
GETTING STARTED
How to Become a Member
Frequently Asked Questions
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Yes. Resilient Health accepts most PPO insurance plans and bills your insurance for office visits. The annual membership fee is a separate out-of-pocket expense that covers the level of access, time, and personalization that goes beyond what insurance reimburses.
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For members, Resilient Health is their primary physician, handling everything from acute care and chronic disease management to the deeper investigative work that most primary care practices don't have the time or training to do.
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The membership fee is in addition to your insurance, not a replacement. Your insurance still applies to office visits, labs, imaging, and prescriptions where applicable. The membership fee is what enables the concierge level of care, longer visits, direct physician access, and the clinical depth that traditional insurance-based practices can't support.
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Membership is individualized based on your level of care needs. Pricing is discussed during your initial consultation once we have a full understanding of your health goals and care requirements.
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General appointments are 60 minutes and structured around your goals, current symptoms, and care plan. Acute visits for urgent concerns are 30 minutes.
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We recommend 2 to 4 comprehensive visits per year alongside check-ins and telehealth appointments as needed. Your care plan will be built around what your health requires.
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Traditional primary care operates on high patient volume, which means shorter appointments, less continuity, and limited time to investigate complex or chronic concerns. At Resilient Health, our physicians maintain a limited patient panel specifically so they can offer the time, depth, and relationship-driven care that most practices can't.
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Your membership includes physician access, extended appointment times, direct communication between visits, care coordination, after-hours on-call support, and ongoing preventive and integrative wellness planning.
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Membership terms and cancellation policies are discussed during the enrollment process. Your care team is happy to walk you through the details before you commit.
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Yes, Resilient Health offers full-spectrum family medicine. We see patients of all ages, including children and teenagers.
If you’re ready for a more comprehensive approach to your healthcare, you’re in the right place. Schedule an initial consultation and find out if Resilient Health is the right fit for you.